Trade Resources

“Customer Service” is a widely-used, but usually “not actually done enough” phrase. Extraordinary service gets people talking about your store, lowers your advertising costs and increases sales. How? Your customers come back to you rather than a competitor - and they send their friends. In addition, repair sales are trust-sensitive, therefore people will allow you to do higher end repairs and custom work.

October 14, 2015 - Timed perfectly for the holiday season, LUEUR, the new, exclusively chic antique jewelry and watch show, will be held at Javits Convention Center in New York City, October 23-25. The show will feature the most elite purveyors of antique, estate and vintage jewelry and watches who will bring highly prized pieces to New York City for three days only.

October 5, 2015 - In a precedent-setting ruling that has implications for retailers, their customers and web companies alike, a municipal judge in Massachusetts has ordered online review platform Yelp to hand over the identifying data of an anonymous commenter who left a negative review about a Boston-area jeweler.

On September 9, 2015, Canadian mining company Minera IRL announced that it had suspended operations at the Corihuarmi gold mine in Peru, after a group of one hundred protesters took over the site with the goal of stopping production. By midday, Minera shares had dropped by more than 13 percent.

Popular social media platform Pinterest, which counts more than 70 million users, has added “Buy It” buttons to their service to allow customers to buy products directly from retailers on the site.

Interview with Danny Baruch from Diamonds by Israel Standard Inc., a diamond wholesaler based in New York City.

Hundreds of dealers and thousands of attendees will once again gather at the Paris Hotel and Casino for the 19th Annual Las Vegas Antique Jewelry & Watch Show. Held May 28-31, the trade-only event is managed by world leading show producer, U.S. Antique Shows.

The Jewelry Industry Summit, a first-of-its-kind gathering of jewelry professionals that is intended to address ethical concerns in the industry, is scheduled to take place in Chicago this coming August.

Iconic Swiss watchmaker TAG Heuer has announced that the company will partner with Google and Intel to create a smartwatch powered by Google’s Android operating system, to compete with the recently-released Apple Watch.

Representatives from Anglo American PLC, Alrosa AO, Rio Tinto Group and five other major diamond producers held a meeting in March to discuss the creation of a new diamond industry association, Bloomberg.com has reported.